Refund policy

If you are not happy with your purchase,  you can return it for a refund.  The return process is based on how you made your purchase.

Carpet Fresheners are not eligible as they are handmade.

  • Ella & Iris Website 

          Return the unopened and unused products to:

                                   75 Washington Street - 1305, Fairburn, GA 30213
  • Returns accepted for 14 days
  • Customer provides return shipping
  • No restocking fees                                 

            Products that have been used, damaged, or otherwise in poor condition may not be refunded. 

  • Buy with Prime (via ellaandiris.com)

          Follow the return instructions listed on your order from Amazon to return unused products for a refund.

Ensuring that you love your purchases, your shopping experience, and providing you with top tier customer support are our main goals at Ella & Iris Home.

Customer Service Email

If you are not happy with your purchase, you can also reach out to MYFRIENDS@ELLAANDIRIS.COM.

Received Damaged or Incorrect Items?

If your product arrives damaged or is incorrect, please email us within five (5) days of receiving it.

Did not receive your order?

If you did not receive your order after receiving a delivery confirmation, please email us within 48 hours of the delivery date.

If USPS lost your order, you will need to file a claim with them. We cannot refund orders that were lost by USPS.