Privacy Policy

Ella & Iris Home respects the privacy of our customers and the users of our website and uses the following policies and practices so that your personal information is handled in a responsibly. Our online privacy policy details the types of personal information collected from our website’s visitors and ways we use and share that information with third parties. The information on this website and our privacy policy are subject to change over time and any changes to our privacy policy and practices will be listed on this page. When you visit Ella & Iris Home’s web, it shows that you consent to Ella & Iris Home collecting and using this information.

Our policy was last updated on January 3, 2023.

WHAT INFORMATION DOES ELLA & IRIS HOME COLLECT?

When you visit ellaandiris.com or make a transaction on our site, subscribe to our email lists, enter contests, use product subscription services, or create an account through any method your data is collected.

Ella & Iris Home may collect and store two types of information: "personal information" and "automatic information."

Personal information is your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as product type, fragrance, size, price, discount, date, store, your credit card number and expiration date used for transactions, and an assigned password to protect your privacy. 

Automatic information may be collected whenever you visit ellaandiris.com. This information can include your IP address, your computer make and model, your web browser, and the web page that linked you to ellaandiris.com.

Automatic information may be associated with your personal information. If this happens, automatic information will be considered as personal information. 

HOW DOES ELLA & IRIS HOME USE THIS INFORMATION?

Ella & Iris Home uses this information to process and validate online sales, communicate with you about your order, or to respond to your questions.

Ella & Iris Home also uses this information to enhance and personalize your shopping experience online, to communicate with you for marketing and promotional purposes including via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or by phone.

HOW DOES ELLA & IRIS HOME PROTECT YOUR INFORMATION?

By nature of the Internet, there is no way to provide 100% protection of data transmissions. Because of this, you accept the risk involved when sending information to us via the Internet.

When you place an order with use, we use encryption technology, such as Secure Socket Layer

Technology ("SSL"), which protects your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Ella & Iris Home.

DOES ELLA & IRIS HOME DISCLOSE YOUR INFORMATION TO OTHERS?

No, Ella & Iris Home does not sell, rent or trade or share your personal information to any third parties. Sometimes it is necessary to disclose personal information about you to third parties who provide services to us. They must who agree to maintain the confidentiality of such information in accordance with this privacy policy and use the information only to provide us with the established services. Third parties may include those that provide website hosting our, order fulfillment, customer service inquiries, review management, advertising, and other related services. Our store and our third-party partners may collect information such as the IP addresses of our visitors' computers, the state and zip code from which our visitors come, which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic resulted from ads and e-mails. We do not authorize any third parties to use your information except to aggregate it in ways that will not identify you personally.

We may use and/or share demographic information and website use information in ways nthat do not show your identity. We may match information collected from you at our website with information obtained collected from other sources or third parties. 

From time to time, we may partner with a co-sponsor to conduct a contest, sweepstakes or other promotional event. In those situations, each of the participating web sites may collect or receive personal information from you and will have the right to use your personal information in accordance with their own policies. 

We may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.

We may also disclose personal information when we reasonably believe that the law requires it. We might sell or buy subsidiaries, or business units. In such transactions, personally identifiable information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy. Also, in the unlikely event that assets of Ella & Iris Home are sold, personal information may be one of the transferred assets.

CAN I UNSUBSCRIBE?

Yes. You can unsubscribe from Ella & Iris Home promotional emails and from other companies Ella & Iris Home permits to send to their own subscribers. When you unsubscribe, you may still receive emails from Ella & Iris Home until the request can be processed. 

 

Based on 23 reviews
74%
(17)
9%
(2)
13%
(3)
4%
(1)
0%
(0)

Love the lemony clean smell. I will purchase again.

I absolutely love the fragrance!! It’s not overbearing just soft and elegantly scented!!

LOVE FRAGRANCE

THIS IS AN AWESOME, CLEAN FRAGRANCE AND HAS STAYING POWER.

L
Iris: Room Spray
Laurence Bosley
It's great

Best thing to come along in a long time better than any other household spray would recommend to entire family thank you very much for being there.

Thank you, Laurence for your great review! We very much appreciate you giving us a try and taking the time to write about your positive experience.

It doesn’t have any smell to it at all.

Both bottles were very difficult to open with the tight stopper and the scent to weak

Great but not sure I can afford price

Great but not sure I can afford the price.

Great aroma but not enough even for a small room.

Great aroma but not enough even a small room.

Amazing aroma!

Smells so good.

Thank you, David! We appreciate you taking the time out your day to leave us this great review. Thanks for giving us a try.

Fresh

I’ve been searching for a nice citrusy air freshener for some time. This is exactly what I was looking for. Thank you guys.

Hi James!

Thank you for giving our Clean House room spray a try and for leaving such a great review! We are glad you are enjoying it.

Loved the smells

N
Iris: Room Spray
Nancy Lowry

Love the spray, does not smell like irises to me and I had a backyard full of them, but still love the scent.

Thank you for trying us out! It really is a different kind of 'Iris' fragrance named more for the founder's Grandmother than the flower itself. It does, however, have a note of iris in it's fragrance blend. Glad that you like it and thanks for taking the time to leave us a great review.

N
Clean House: Room Spray
Nancy Washington
Scent

The scent went away to soon

We appreciate you taking the time to leave us such a great rating! We would love to hear more about the scent not lasting as long as you thought it should. Please feel free to tell us more by emailing our Customer Support at myfriends@ellaandiris.com.

m
Iris: Room Spray
mark schatz

the scent takes me on a journey. Ilove it

Thank you again, Mark for reviewing both Iris and Clean House room sprays. Your positive review contributes to the success of a small business and keeps us going! We appreciate you taking the time to give us this 5-star rating.

The house spray is a good scent but the sprayer is locked on the flow stream and I can not fix it. Fortunately I also ordered Iris and when that is finished I can use the sprayer from the Iris on the house scent.

Hi Mark,

Thank you for giving Ella & Iris Home a try! We are so happy that you loved our fragrances. We are sorry to hear that the sprayer was not working as it should. We have sent you an email and hope that you are happy with the resolution we offered to you.

The best will always be

From the inception of the discovery of the diffusers, I have not been able to stop purchasing more and more my house. I must say is a rather large home and I started with one diffuser and now I’m up to six diffusers and my house smells wonderful I highly recommend them, but I must say just one may not do the trick so if you want the whole symphony, you might have to get the orchestra it is money s well spent you will not regret it at all. As a matter of fact, there’s nothing like coming home to a wonderful, smelling home. Thank you.

Hi Julio,

Thank you for this beautifully written testimonial, your call, and email. We are currently featuring your email review in our social media and are so happy you are pleased with our products.

A
Clean House: Room Spray
Alycia Chapman

Smells like Summer! Very fresh!

Hi Alycia,

Thank you so much for your 5-star review of our room spray! We appreciate you taking the time out of your day to leave this positive feedback. Thanks for taking a chance on Ella & Iris Home.

T
Iris: Room Spray
Tasha Michelle
JUST BUY IT

The fragrance of the Iris room spray is soft and beautiful. If you are a floral lover like me, just buy it. Prettiest scent ever. Packaging is so cute as is the bottle. Love the spray lock feature too. This leaves my room smelling the best it ever has.

Hi Tasha,

Thank you for your support of Ella & Iris Home. We appreciate your 5-star review of our Iris fragrance and for taking the time not only to leave us a review but to spread the word on social media!

P
Iris: Room Spray
Peggy Woods
Scent

I really don’t like the scent. It’s kind of weird. I thought it would have a more of a flowery smell.

Hi Peggy,

I am sorry you did not enjoy the fragrance you purchased. Thank you for trying us out anyway. We sent you an email and hope that the resolution is acceptable.

D
Iris: Room Spray
Dwayne Wright II
Satisfied and returning

The room sprays smell amazing, and the customer service and communication for delivery was top tier. We will definitely be ordering more products.

Thank you, Dwayne for your purchase and support! We appreciate you taking the time to leave us such a positive review. Please let us know what we can do to earn 5 stars from you in the future.

T
Iris: Room Spray
Trenna Hopson
Amazing Room Spray

I absolutely love my room spray. The first thing I noticed right away was that the packaging was so beautiful, almost to the point I didn’t want to open it lol. Alas I did open it and I wasn’t disappointed. I have other room sprays from various places like HomeGoods and The Laundress and this spray is by far the best. The scent lingers for a long time and it smells fresh and just gives my space a great vibe.

Thank you Trenna for being on of our first customers! We appreciate you taking the time to leave such a thoughtful and positive review of Ella & Iris Home’s room spray. We appreciate the support.